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Lampe Berger FAQs
Useful Tips
Visit our guide for more information on how to use and care for your Lampe Berger and more.
The Lampe Berger uses a unique catalytic diffusion system developed by Maison Berger Paris. Once the burner reaches the required temperature, the catalytic process helps neutralise unwanted odours while diffusing fragrance throughout your space.
Unlike candles and incense, the Lampe Berger uses Maison Berger's catalytic diffusion technology. After the initial two-minute lighting period, the flame is blown out and fragrance continues to diffuse without an open flame.
Its catalytic system is designed not only to fragrance your home, but also to help neutralise unwanted odours.
No. Only Maison Berger Paris catalytic lampe refills should be used in a Lampe Berger.
Oils, essential oils and fragrances intended for reed diffusers, electric diffusers or other products have different formulations and may damage the burner or create a safety risk.
Visit our Useful Tips page for more guidance on how to use your Lampe Berger.
As a general guide, allow approximately 1 minute of diffusion per m³ of room volume. For an average-sized room, around 30 minutes of catalytic diffusion per use is recommended.
If you prefer a lighter fragrance, simply shorten the diffusion time by placing the snuffer back on the lampe.
Visit our Useful Tips page for more guidance on how to use your Lampe Berger.
We do not recommend mixing different Maison Berger fragrances directly. The exception is Air Pur, which can be combined with any Maison Berger catalytic lamp fragrance to soften its intensity.
No. Pure essential oils are not formulated for the Lampe Berger catalytic system and should never be added to your lamp.
Shopping & Orders
Maison Berger Paris Malaysia accepts a selection of secure payment methods at checkout, including major credit and debit cards and available online payment options.
Available payment methods will be displayed when you proceed to checkout.
Yes. Our website uses secure encryption technology to help protect your personal and payment information during checkout.
Payment details are processed securely through our authorised payment providers and are not displayed publicly or transmitted as readable information.
No. You can shop with us as a guest or create an account for a more convenient shopping experience. An account makes it easier to view your order history and manage your details for future purchases.
Select Forgot Password on the account login page and enter the email address associated with your account. Follow the instructions sent to your email to reset your password.
Sign in to your account to review and update your account information. For changes to an order that has already been placed, please contact our customer care team as soon as possible.
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
You may receive additional updates as your order is processed and shipped.
After completing checkout, you should see an order confirmation on screen and receive a confirmation email.
If you are unsure whether your payment was successful, check your email and order history before attempting to place the order again.
Payments may be declined for several reasons, including incorrect card details, insufficient funds, an expired card or additional security verification required by your bank.
Please check your payment details and try again. If the issue continues, contact your card issuer or bank for assistance.
Please contact our customer care team on Whatsapp +6 016 332 7939 as soon as possible with your order numbers. We will review the orders and assist you where possible before they are processed or dispatched.
Returns and exchanges are subject to our current Return & Refund Policy. Please review the policy for eligibility, conditions and instructions before returning an item.
Please call or message our customer care team on Whatsapp +6 016 332 7939 and we will be happy to help check availability or recommend a suitable alternative.
You can also visit one of our Maison Berger Paris locations across Malaysia to explore the collection in person.
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