Shipping & Returns

We want every Maison Berger Paris order to arrive beautifully and in perfect condition. Please find our delivery, return and exchange information below.

Shipping

Delivery Within Malaysia

We currently deliver within Malaysia only.

Under normal circumstances, orders are expected to arrive within approximately 3 to 5 working days.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays or circumstances beyond our reasonable control.

Once your order has been dispatched, please refer to the tracking information provided for the latest delivery updates.

Returns & Exchanges

Our Return Policy

Every item is carefully inspected before leaving our warehouse to ensure it is in good condition.

Due to the nature of our products, we do not accept returns or exchanges for change of mind. Products that have been opened, used or damaged after delivery are also not eligible for return or replacement.

However, if your order arrives damaged, defective or with a manufacturing fault, please contact our Customer Care team within 7 working days of receiving your order.

Examples may include:

  • Products damaged or broken during transit
  • A defective or porous bottle
  • An improperly fitted metallic neck or component
  • Other manufacturing defects

Approved claims will be handled on an individual basis and may be eligible for a replacement or other appropriate resolution following inspection.

Sale items are not refundable.

Damaged or Defective Items

If you receive a damaged or defective product, please email info@maison-berger.my within 7 working days of delivery.

Please include:

  • Your name and order number
  • The product concerned
  • A brief description of the issue
  • Clear photographs or video showing the damage or defect

Our Customer Care team will review your request and provide instructions on the next steps.

Please do not return an item before contacting us and receiving return authorisation.

Return Shipping

Where a product needs to be returned for inspection, our Customer Care team will provide return instructions.

Based on your current policy, the cost of returning the product is borne by the customer.

Products should be securely packaged to prevent further damage during transit.

Approved returns should be sent to:

Jubilant Prestige Sdn. Bhd.
Unit 3-1, Level 3
Oval Damansara
No. 685, Jalan Damansara
60000 Kuala Lumpur
Wilayah Persekutuan, Malaysia

Refunds & Replacements

Once a returned product has been received and inspected, we will notify you of the outcome of your claim.

If the product is confirmed to have been defective or damaged during transit, Maison Berger Paris Malaysia may provide a replacement or other appropriate resolution, subject to the circumstances of the claim.

Please allow several working days for returned products to be received, inspected and processed.

This policy does not cover accidental damage, normal wear and tear, improper use, misuse, incorrect storage or damage caused after the product has been received.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Malaysian law.