Shipping policy

 

Eligibility to Purchase Items / Disqualification

By registering on the Maison Berger Website to purchase Items on a personal and non-professional basis in the participating stores, the Users represent and warrant that (i) the personal information provided upon registration on the Maison Berger Website is true, accurate and current in all respects, (ii) they are natural persons, legally capable of entering into binding contracts and not impersonating any other person or entity, or using a false name, (iii) they are the holder of a valid debit or credit card and (iv) they are at least 18 years old. The Users shall not purchase Items on the Maison Berger Website with an intent to resell them.

Making a Purchase

Users will be guided through the process of placing an order by a series of instructions on the Maison Berger Website. Users may place their order for Items on the Maison Berger Website by clicking on the “Confirm Order” button at the end of the online order process.

Once an order has been placed, Maison Berger will send the User an email acknowledging the exact details of the order, providing the User with a payment reference and the value of the User’s order that will be debited from the User’s debit or credit card (the “Order Acknowledgement”). Such Order Acknowledgement does not constitute an order confirmation or order acceptance from Maison Berger. The User’s debit or credit card shall be charged in Malaysian Ringgit (MYR) and all applicable taxes and fees (including, but not limited to applicable, excise, state and local taxes), as well as shipping fees, shall be added.

Unless Maison Berger notifies the User that Maison Berger does not accept the User’s order or the User has cancelled his order in accordance with the return policy set forth below, Maison Berger’s acceptance of the User’s order and the completion of the contract between the User and Lampe Berger will occur when the User receives an email from Maison Berger notifying the User that the Items ordered have been dispatched (the “Confirmation Email”). Maison Berger’s acceptance of an order will be deemed complete at the time and date such Confirmation Email is sent to the User, regardless of the User’s actual time and date of receipt of such Confirmation Email. Any information regarding an order can be requested by emailing Maison Berger’s Customer Service at info@maison-berger.my . Emails are generally answered within 24 hours.

Maison Berger reserves its right not to accept an order if (i) an Item if out of stock, (ii) Maison Berger is unable to obtain authorization to validate the User’s payment method or (iii) Maison Berger identifies an Item or pricing error. Although Maison Berger endeavors to keep the Maison Berger Website as up to date as reasonably possible, Maison Berger but cannot guarantee that any particular Item will always be available. If Maison Berger cannot supply any Item, Maison Berger will release the funds being held in the User’s account for the purchase.

In the event Maison Berger is unable to fulfill an order following its Order Acknowledgement, the User will be contacted by email or telephone. Maison Berger will try to keep its Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If Maison Berger cannot supply an Item, Maison Berger will release the funds being held in the User’s account for the purchase.

As Maison Berger items purchased through the Maison Berger Website may be delivered to addresses other than the billing address given by the debit or credit card holder, for example in case of a gift being purchased and addressed to another person, as a security precaution, an e-mail and a copy of the invoice will be sent to the debit or credit card billing address.

SMS Abandoned Cart

Maison-berger.my uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.